The Solariat team just returned from a very successful Social Media for Customer Service Summit in New York last week: http://events.usefulsocialmedia.com/customerservice/ Big thanks to the organizers, UsefulSocialMedia, for putting on a great event!
It was fascinating to see how much the market has grown in the past year - brands are clearly moving and fast. There were lots of stories and stats all pointing...
Technology and Social Media Customer Service
Oct 18, 2013
By now we’ve all seen the statistics - social media customer service has arrived. It’s clearly happening. The only issue now for brands is how to make this work effectively and efficiently. Social customer service is not the same as community management. It’s really about accepting that social is one more channel and that it has to accept the same operational requirements and measurements of other service...
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